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Archive for the In-Depth category

Ben Martin

The Case of the Incompetent Coordinator(?)

October 27, 2016   Case Studies, In-Depth

Presenting Problem An unresolved conflict at a high-tech manufacturing organization between operations’ customization coordinator and the sales group had undermined workflow and jeopardized profitability. Customized machines made up the majority of the organization’s sales, yet the coordinator’s quotes and feasibility studies were backlogged three months, resulting in the loss of an estimated 25% of their sales. […]

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Ben Martin

Manufacturing Company

September 27, 2016   Case Studies, In-Depth

Presenting Problem Escalated conflict between the service technicians (60 employees) and the dispatch department (3 employees) impaired performance. Some of the staff left work early, emotionally distraught over the tension and accusations. The vice president of the division concluded that the conflict was caused by “personality problems.” Fact Finding and Actions After interviewing a cross-section […]

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Ben Martin

Hospital Dialysis Unit

August 2, 2016   Case Studies, In-Depth

Presenting Problem The VP of a hospital division asked Anna Maravelas of Thera Rising to resolve a conflict on the dialysis unit. The conflict centered on the three leaders of the unit: the head nurse, the assistant head nurse, and the supervisor of the technicians. Because the conflict compromised patient safety, the VP decided that without […]

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Ben Martin

Egomaniac Architects vs. Blockhead Construction Managers

August 2, 2016   Case Studies, In-Depth, White Papers

The construction managers and architects had barely spoken in nine years. And they worked a few feet from each other, at the same firm. Does that sound crazy? Good, because it is crazy! That said, departmental standoffs and power struggles are realities of the modern workplace. As a conflict competence organization, Thera Rising sees plenty […]

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