October 27, 2016
Presenting Problem An unresolved conflict at a high-tech manufacturing organization between operations’ customization coordinator and the sales group had undermined workflow and jeopardized profitability. Customized machines made up the majority of the organization’s sales, yet the coordinator’s quotes and feasibility studies were backlogged three months, resulting in the loss of an estimated 25% of their sales. […]
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October 11, 2016
OK, I’ll admit: that headline sounds completely bogus. But as it turns out, there’s science to back it up. And it has huge implications for how we handle frustrations at work and in our personal lives. If someone – a friend, a colleague, a family member – loses their cool and gets hostile towards us, […]
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