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Archive for September, 2018

Ben Martin

How to Handle Angry People

September 13, 2018   Conflict IQ

We’ve talked a lot lately about the power of reciprocity. (Remember, reciprocity is the human tendency to reflect the attitudes and behaviors of others.) Today, we’ll give you a simple model for using reciprocity to defuse anger and hostility. But first, let’s do a quick recap. Reciprocity is so hardwired into our brains that when […]

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