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Archive for September, 2016

Ben Martin

Manufacturing Company

September 27, 2016   Case Studies, In-Depth

Presenting Problem Escalated conflict between the service technicians (60 employees) and the dispatch department (3 employees) impaired performance. Some of the staff left work early, emotionally distraught over the tension and accusations. The vice president of the division concluded that the conflict was caused by “personality problems.” Fact Finding and Actions After interviewing a cross-section […]

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Ben Martin

How Much Does Drama Cost You?

September 1, 2016   Conflict IQ

If you had to guess, how much would you say workplace drama and conflict cost your department and organization? Remember to count lost productivity, strained working relationships, supervisor time, and even employee turnover. Of course, the amount will vary from business to business. But if your workplace is like the average organization, the cost is […]

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