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Archive for the Conflict IQ category

Ben Martin

How Much Does Drama Cost You?

September 1, 2016   Conflict IQ

If you had to guess, how much would you say workplace drama and conflict cost your department and organization? Remember to count lost productivity, strained working relationships, supervisor time, and even employee turnover. Of course, the amount will vary from business to business. But if your workplace is like the average organization, the cost is […]

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Ben Martin

Brain Bytes: Three Brains For You

August 3, 2016   Conflict IQ, The Science

Last time, we talked about the mind/brain distinction, defined neuroplasticity, and wrapped up with a quick exercise on taking in the good. We’ll need to keep these basics in mind as we continue with this series. Today, we’re going to be talking about different layers of the human brain. First, there’s the “lizard brain” or […]

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Ben Martin

Brain Bytes: What is Neuroplasticity?

August 2, 2016   Conflict IQ, The Science

Back in 2012, I attended a week-long class on neuroplasticity led by neuropsychologist Rick Hanson and sponsored by the Cape Cod Institute. I turned the content into a newsletter series called Brain Bytes, full of tips, tricks, and strategies from the seminar. The class was a few years ago, but the research is transformative and cutting-edge. So over the […]

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Ben Martin

How to Handle Frustration at Work and Home – Even With a Lizard in Your Brain

August 1, 2016   Conflict IQ, The Science

Have you ever had an experience like this? You’re giving a presentation in front of your department. In the middle of your talk, your colleague Brad interrupts you and challenges one of your conclusions. Your pulse climbs as he leans back in his chair, looking smug. A throbbing sensation builds in your temple. Your field […]

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Ben Martin

“But Isn’t Conflict Good?” An Introduction to Conflict IQ

July 28, 2016   Conflict IQ

In ten-plus years of working at Thera Rising, I’ve heard about two responses to telling someone I work in workplace conflict resolution. One is, “Wow, we could use you where I work!” The other is, “But isn’t conflict good?” The short answer to that question is, “Well, yes. Kind of. But a lot of the […]

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