October 27, 2016
Presenting Problem An unresolved conflict at a high-tech manufacturing organization between operations’ customization coordinator and the sales group had undermined workflow and jeopardized profitability. Customized machines made up the majority of the organization’s sales, yet the coordinator’s quotes and feasibility studies were backlogged three months, resulting in the loss of an estimated 25% of their sales. […]
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September 27, 2016
Presenting Problem Escalated conflict between the service technicians (60 employees) and the dispatch department (3 employees) impaired performance. Some of the staff left work early, emotionally distraught over the tension and accusations. The vice president of the division concluded that the conflict was caused by “personality problems.” Fact Finding and Actions After interviewing a cross-section […]
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August 2, 2016
Presenting Problem The VP of a hospital division asked Anna Maravelas of Thera Rising to resolve a conflict on the dialysis unit. The conflict centered on the three leaders of the unit: the head nurse, the assistant head nurse, and the supervisor of the technicians. Because the conflict compromised patient safety, the VP decided that without […]
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August 2, 2016
The construction managers and architects had barely spoken in nine years. And they worked a few feet from each other, at the same firm. Does that sound crazy? Good, because it is crazy! That said, departmental standoffs and power struggles are realities of the modern workplace. As a conflict competence organization, Thera Rising sees plenty […]
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